Purpose – The concept of customer engagement (CE) has emerged as an important indicator of customer-brand relationship strength. However, limited research exists to provide insight into how CE enhances the effectiveness of building such a relationship in retail services. The purpose of this...

This book aims to analyze how China's firms in the consumer electronics (CE) sector have developed their business strategy and corporate governance during the reform process. This book examines the CE sector in particular because it is one of the country's most important and dynamic...

Purpose – The aim of this paper is to examine the determinants of organizational performance (OP) of business enterprises located in China and to explore how individual demographic and organizational characteristics affect OP. Design/methodology/approach – This study applies quantitative...

Purpose The purpose of this paper is to examine the perception of skills shortages, namely, skills scarcity and skills deficiencies among managers, and its relationship with organizational characteristics. Design/methodology/approach The study used a quantitative approach and data were collected...

FRONT COVER -- ADVANCES IN GLOBAL LEADERSHIP -- COPYRIGHT PAGE -- CONTENTS -- LIST OF CONTRIBUTORS -- PREFACE -- INTRODUCTION - PASSION, COMPASSION AND COMPLEXITY IN GLOBAL LEADERSHIP RESEARCH AND PRACTICE -- GLOBAL MANAGEMENT -- LEADING INNOVATION AND CHANGE -- SUSTAINABLE DEVELOPMENT --...

Volume 7 of "Advances in Global Leadership" includes timely and impactful chapters on various concepts and processes associated with leading across cultures and other boundaries. In these times of accelerating complexity and global inter-connectedness, a deeper understanding of the multiple...

Generation Z makes up 20% of China’s population, and accounts for the highest share of household spend at 13% (vs. 3% for the United Kingdom and 4% for the United States). To advance marketers’ understanding about this group of consumers and capitalise on China’s booming market, this...