Purpose of the study: This study aims to examine five proposed research models and understand the factors affecting customer expectation, service quality, perceived value, customer satisfaction, and brand loyalty in Online Travel Agent (OTA) companies. This study also evaluates the general...

This research is aimed to explore how the credibility factors such as medium and message credibility influence the information credibility in the context of adoption behavior, especially when young consumers are searching information for any promoted SME products or services offered through the...

The purpose of this study is to examine the effect of automation attributes in railway digital ticket payment toward the commuters’ satisfaction and retention in railway transportation. Digital payment security is one of the essential qualities which was little discussed in determining public...