Lilien, Gary L.; Morrison, Pamela D.; Searls, Kathleen; … - In: Management Science 48 (2002) 8, pp. 1042-1059
Traditional idea generation techniques based on customer input usually collect information on new product needs from a random or typical set of customers. The "lead user process" takes a different approach. It collects information about both needs and solutions from users at the leading edges of...