Emergency departments (EDs) typically use a triage system to classify patients into priority levels. However, most triage systems do not specify how exactly to route patients within the assigned triage levels, hence, decision makers in EDs often have to use their own discretion to route...

Emergency department (ED) physicians treat patients with different symptoms and constantly switch between tasks. Using a comprehensive data set with over 650,000 patient visits to four EDs, we investigate the impact of task switching on physician productivity, quality of care, patient routing,...