Outsourcing of equipment repair and restoration is commonly practiced by firms across many industries. The operational performance of the equipment is determined by joint decisions of both the firm and the service provider. Although some decisions are verifiable (and thus directly contractible),...

A contingent free shipping (CFS) policy offers free shipment of an order only if it satisfies a pre-specified threshold amount. Such a policy may induce customers to pad below-threshold orders to meet the threshold. On the one hand, such padded orders economize the retailer's logistics cost; on...

The mobile commerce (m-commerce) channel is poised to be the future of online markets. It offers search features distinct from conventional personal-computer-based (PC) e-commerce channels. Its easy accessibility extends the time available for customers to search, although its shopping...

A food retailer incurs expiration waste (EW) at its store when a perishable product crosses its expiration date without being sold. One frequent scenario for EW occurrence is when units of a given product with multiple expiration dates are simultaneously available on store shelves. In such...