Bacidore, Jeffrey M.; Boquist, John A.; Milbourn, Todd T.; … - In: Journal of Applied Corporate Finance 10 (1997) 2, pp. 81-89
Both TQM and EVA can be viewed as organizational innovations designed to reduce "agency costs"-that is, reductions in firm value that stem from conflicts of interest between various corporate constituencies. This article views TQM programs as corporate investments designed to increase value by...