Purpose: The purpose of this paper is to develop a new comprehensive metric to successfully plan and execute IT projects. The development will be based on a study of all the variables that go into making a successful IT project. Design/methodology/approach: A questionnaire, containing...

Purpose: The purpose of this paper is to investigate the role played by service quality (SQ) in manufacturer–distributor working partnerships in the context of Indian small and medium enterprises (SMEs), and present two models which propose and validate that contributions toward SQ, made by...

Purpose: This study aims to utilize DMAIC methodology along with value stream mapping and other Lean Six Sigma tools in a major automobile light manufacturing industry to reduce defect rates and increase production capacity in their manufacturing line. The study also proposes a modified...

This note discusses the importance of incorporating tax consequences when conducting a discounted cash flow (DCF) analysis to estimate the value of a charitable contribution of a qualified conservation easement on undeveloped land. I argue that in computing the net present value (NPV) of the...

The amount of the penalty under the Affordable Care Act (ACA), for almost all taxpayers subject to it, even in 2014, will significantly exceed $95. And, the plain language of section 5000A, coupled with the law governing assessable penalties, suggests that the ACA penalty, far from being...

Hello again, everybody. It's a quot;bee-yooo-tifulquot; day for baseball. The setting is the unlikely state of Wyoming. Taking the field is a local outfit - Leasing Co. LLC (LCL). LCL's corporate sponsor, Hubert Enterprises, has not been overly generous - contributing a mere $10,000. Regardless,...

The present paper attempts to review 28 popular service quality models in the light of ever changing industrial scenario and analyze them for suitability/need for modifications in the context of small-medium manufacturing units. The study is of immense importance as it provides clear-cut...

The purpose of the present study is to develop a service quality scale by identifying the attributes of internal service quality delivered by small and medium manufacturing enterprises to their supplier units in order to ease their working and improve their delivery performance. 120...

The purpose of the current study is to develop a multidimensional scale to measure Employees' Service Quality (ESQ) in Indian small and medium manufacturing enterprises. 144 executives working at top/middle level in different small-medium manufacturing units of north India responded to a...