Purpose: The purpose of this study is to synthesise the prior literature on strategy maps to develop a practitioner’s guide to the design of strategy map frameworks. Robert Kaplan and David Norton introduced the strategy map in their 2000 Harvard Business review article. A strategy map...

Purpose: Performance measurement systems (PMSs) are at the heart of most organisations. The aim of this study is to examine the attitudes of top-level managers towards the incompleteness of PMSs. Design/methodology/approach: This paper draws on an in-depth field study conducted in an energy and...

Purpose:Performance measurement systems (PMSs) are at the heart of most organisations. The aim of this study is to examine the attitudes of top-level managers towards the incompleteness of PMSs.Design/methodology/approach:This paper draws on an in-depth field study conducted in an energy and...

This study examines the managerial sensemaking process around business models. Drawing on fieldwork, this study introduces a model to describe how managerial sensemaking occurs around business model development and use. This study shows that managerial sensemaking around business models occurs...

Although a firm's strategy map is likely to evolve over time, empirical research on the evolution of strategy maps is largely underexplored. Drawing on fieldwork, this study examines strategy map evolution from a value creation perspective. The findings show that a firm's strategy map evolves in...

The purpose of this paper is to reconceptualize the notion of relations underlying performance measurement models (PMMs) and explicate the ample exciting research opportunities that this reconceptualized viewpoint offers. This is a conceptual paper, which primarily builds on and extends the...

Social enterprises have attracted increased attention from both researchers and practitioners around the world. In the social enterprise context, scaling social impact is considered the main currency or key performance metric. Two overarching social impact scaling strategies are organizational...