Arabic Abstract: نظراً للتطور الهائل لمعالجة البيانات والتوجه المتسارع نحو حوسبة معظم الأنشطة العامة والخاصة, كان لابد من إستخدام وتوظيف تقنيات المعلومات في مجال البحث...

This study aims to measure the relevance among: relationship marketing (RM), word of mouth marketing (WOM) and customer's satisfaction by employing the exploratory factor analysis (EFA) and confirmatory factor analysis (CFA).The study's results displayed that there is a statistically significant...

The continuous risk assessment depends on the integration of the lines of defense (LOD), the main LOD are three lines (management control, risk and control monitoring, ensuring independence of the internal audit) which lead to the integration of enterprise risk management ERM. The cooperation...

This paper aims to determine the nature of the relationship between the dimensions of the Customer Relationship Management (Interactive communication, the service provided, and dealing with complaints) and the customer behavior (satisfaction and repurchasing).The descriptive and analytical...

This paper describes the relationship between the added-value of the organization and the Quality of Marketing Accountability (QMA) by measuring the impact of the six value levers of Marketing Accountability (MA) and describing the positive and negative side effects of these value levers on QMA....

Universities are increasingly operating in Erbil. There is fierce competition among these universities to attract students. Students' satisfaction has become increasingly important for university to survive. The purpose of this study is to find the perception status of students' satisfaction and...

The bank managers must measure the performance of their activities, measuring the performance by Balanced Scorecard of banks is very important for the investors and decision makers. Evaluating the performance of the banks that measured by BSC has uncertainly values because of the uncompleted and...

This Paper aims to present the role of Sarbanes-Oxley Act (SOX) in enhancing the Internal Control (IC) systems in banks, and to explain cons and pros of applying the act in developing countries.The researchers display main topics of SOX Act, the possibilities for applying it in developing...

The paper aims to evaluate the quality of internal control system in Kurdistan, using COSO framework. Since 2013, COSO framework has been prominent assessing, implementing, and evaluating the effectiveness of internal control. Therefore, there is a lack of COSO framework researches in Kurdistan....

Green information and communication technology (Green ICT) is a new term that follows purchasing and using though into how ICT is possible used to minimize various aspects of our environmental impact and goes on to address how the use of smart technology could make many other processes more...