domestic flights within the USA in 2016. The total size of an airline is measured by its total market share, total amount of …We examine the relationship between the total size of an airline and its service quality by analysing over 4.8 million … common category of airline customer complaints. Numerous regressions have been estimated using arrival delay time and whether …

Convenient scheduling, characterized by adequate flight frequency, is the main quality attribute for airline services …. However, the effect of airline alliances on this important dimension of service quality has received almost no attention in …

This paper investigates should an airline offer vertically differentiated services, which are substitutes of its own … services. The airline operates a certain number of direct flights to offer various types of services including nonstop, one …. Under this general setting, we show that it is optimal for the airline to offer only one type of service in any particular …

This paper analyzes the effects of market structure on price dispersion in the airline industry, using panel data from …

demand. We look at the relationship between dynamic pricing and oligopolistic competition in the airline industry. For this …

This paper explores the possibility that the fortress hubs phenomenon is a consequence of the nature of airline hub …