Identification of competitive healthcare providers is an important issue for successful operation of a bundled payment reimbursement program. We develop a healthcare provider selection framework via data envelopment analysis (DEA) and combinatorial auction (CA). Our goal is to cover target...

The viability and success of ride hailing platforms such as Uber, Lyft, depend on how they manage their demand and pool of available drivers. In this paper, we examine how ride hailing platforms can meet demand with supply in a competitive setting where the number of available drivers depends on...

Online reviews and discussions play a significant role in influencing decisions made by users in day-to-day life. However, the presence of reviewers who deliberately post fake or deceptive reviews for financial or other gains negatively impacts both users and businesses. Unfortunately,...

The (relative) cost of the customer’s waiting time has long been used as a key parameter in queueing models, but it can be difficult to estimate. Recently, Singhal, Singhal, and Kumar (2019) introduce a new queue characteristic, the value of the customer’s waiting time, which measures how an...

Recommendation systems are critical tools for online retailers in their pursuit of enhanced operational performance and improved shopper experience. As such, firms invest heavily to improve their algorithms. Notwithstanding these efforts, there is usually a serious omission of demand-timing...

Literature in software engineering has modeled coordination in software development as a process where individual efforts of team members need to be coordinated. While this is true of traditional software projects, extreme programming (XP) introduces a different context to the coordination...

The detection of environmental violators is critical to the long-term adoption of sustainability in supply chain management. However, there exist manufacturing facilities that report false environmental monitoring data, thereby seriously hampering governments’ efforts to identify true...

Public cloud capacity providers offer various pricing models namely, on-demand capacity instances, reserved capacity instances, and a hybrid of these two pricing models. The buyer firms seeking cloud solutions not only source their requirements from the public cloud providers but also invest in...

Initial deployment decisions are critical to Humanitarian Organizations (HOs) as they pre-position inventory and prepare for predictable disasters, such as hurricanes, floods, and wildfires. Deploying too little inventory results in unmet demand, bad publicity, and unhappy donors. On the other...

In order to deliver real-time performance feedback to support rapid innovation, companies are replacing annual-review based performance management with systems that enable frequent and continuous evaluation. Mobile applications enable employees to give, seek, and receive real-time,...