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This study explores the impact of internal service quality on employee job satisfaction (JOS) and the extra role behaviors (ERB) of frontline employees (FLE) in higher education institutions (HEIs). With the hope of improving student retention, the study specifically examined how Human Resources...
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Purpose: This paper seeks to emphasise the need to re-evaluate university teacher recruitment processes. The implementation of lean processes helps to improve organisational practices; in the case of university recruitment, however, organisational processes have remained unchanged for decades....
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Chapter 1: Introduction -- Chapter 2: Insights about Human Resource Practices, Knowledge Management Practices, and Innovation -- Chapter 3: The link between Human Resource Practices, Knowledge Management Practices, and Innovation -- Chapter 4: Analysis of Results, discussions, and implications...
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