This paper investigates the effect of different communication channels on promise-making and promise-keeping in a helping situation. Four treatments differ with respect to the communication channel employed to solicit unincentivized cooperation, i.e., face-to-face, phone call and two different...

This study asks two research questions: who forgives, and how? Prior studies have shown that more agreeable and less neurotic people have a higher tendency to forgive others, but this study argues that these associations may be spurious because these studies measure forgiveness as a disposition...