The decades‐old paradox of great software promise and its disappointing practice in organizations has been recently increased by the appearance of “enterprise‐wide” systems (often called “enterprise resource planning” or ERP). Obtaining effective user involvement has been problematic...

BPR can be deconstructed into four different identities. In the first place it is a product of the management fad industry. In the second place it is part of a neo‐Taylorist movement because of the following characteristics: a top‐down streamlining of operations, unproblematic acceptance of...

Consultants are called in when managers of corporations and organizations face major changes. Cultural changes and transitions from one stage of development to another are among the subjects studied in cultural anthropology. This article looks at how cultural anthropological insights into...

Deregulation in the electricity supply industry (ESI) is taking place globally and this paper analyses a case of reform in Australia. The focus is on change management rather than the technical aspects of power generation, transmission and retail supply. Change theory has moved on from static...

This paper provides a comprehensive account of how the Inland Revenue Authority of Singapore (IRAS) successfully managed organizational transformation to achieve significantly increased customer satisfaction, enhanced organizational agility, and dramatic reduction in tax arrears. The case study...

The purpose of this article is twofold; first, to demonstrate a linkage between the tenets of justice theory and OD core values, assumptions and ethical beliefs and, second, to show the role of this linkage as it applies to postmodern organizations in terms of the evolution of OD technology....

Organizational development has begun to incorporate research findings from organizational justice into its own intervention technology. Because perceptions of fairness can facilitate change success, it is quite natural to do so. Business ethicists are concerned, however, that such technology is...

Proposes that organizational fairness is a psychological mechanism that can mediate employee resistance to change. Focuses on resentment‐based resistance as a subset of all possible resistance behaviors. Uses referent cognitions theory to explain why organizational change not only increases...

This paper reports the findings of a study regarding the reactions of 492 line‐level employees from two Fortune 500 organizations in response to the organizations’ recent implementation of self‐managing work teams (SMWTs). As predicted, we found that anticipatory injustice was...

The importance of leadership to the change management process is underscored by the fact that change, by definition, requires creating a new system and then institutionalizing the new approaches. While change management depends on leadership to be enacted, to date there has been little...