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An Introduction to Six Sigma and Process Improvement

Narasimhan, K. - In: The TQM Journal 20 (2008) 1, pp. 87-88

Persistent link: https://www.econbiz.de/10015031797

A framework for applying six sigma improvement methodology in an academic environment

Jenicke, Lawrence O.; Kumar, Anil; Holmes, Monica C. - In: The TQM Journal 20 (2008) 5, pp. 453-462

indicators by levels of implementation for the DMAIC process are also provided. Findings – The findings suggest that the unique … six sigma can be used by administrators, faculty, staff and students as an implementation guide. Research limitations …/implications – The paper shows that significant differences between the environments make implementation in many areas within an academic …

Persistent link: https://www.econbiz.de/10015031822

An integrated framework of indices for quality management in education: a faculty perspective

Sahney, Sangeeta; Banwet, D.K.; Karunes, S. - In: The TQM Journal 20 (2008) 5, pp. 502-519

Purpose – Education is becoming much more of a “product” with varying customers and stakeholders. There are huge pressures to become more accountable and responsive to customer needs, and educational institutions need to become more efficient, effective and customer‐centric. Quality is...

Persistent link: https://www.econbiz.de/10015031826

TQM practices and quality management performance

Arumugam, Veeri; Ooi, Keng‐Boon; Fong, Tuck‐Chee - In: The TQM Journal 20 (2008) 6, pp. 636-650

Purpose – The purpose of this paper is to explore the relationship between total quality management (TQM) practices and quality performance with special emphasis on ISO 9001:2000 certified manufacturing organizations in Malaysia. Design/methodology/approach – The empirical data was drawn...

Persistent link: https://www.econbiz.de/10015031834

Utilisation of business excellence models: Australian and international experience

Saunders, Max; Mann, Robin S.; Grigg, Nigel P. - In: The TQM Journal 20 (2008) 6, pp. 651-663

Purpose – The purpose of this paper is to examine the international use of business excellence (BE) models and the practices used by BE framework (BEF) custodians to encourage use. Design/methodology/approach – A literature review, three surveys, a series of focus groups and key informant...

Persistent link: https://www.econbiz.de/10015031835

ISO 13485:2003

Hamimi Abdul Razak, Izatul; Kamaruddin, Shahrul; Abdul … - In: The TQM Journal 21 (2009) 1, pp. 6-19

Purpose – The purpose of this paper is to provide an understanding on implementation and operation of ISO 13485 …:2003 implementation, this standard has placed great emphasis on documentation requirements which are more prescriptive in insisting on the …

Persistent link: https://www.econbiz.de/10015031836

Quality performance measurement practices in manufacturing companies

Uyar, Ali - In: The TQM Journal 21 (2009) 1, pp. 72-86

Purpose – The purpose of this paper is to present the results of a survey study on quality performance measurement practices in the Turkish top 500 manufacturing companies. The study evaluates both financial and non‐financial aspects of quality performance measures in Turkish manufacturing...

Persistent link: https://www.econbiz.de/10015031841

Total quality management and supply chain management: similarities and differences

Vanichchinchai, Assadej; Igel, Barbara - In: The TQM Journal 21 (2009) 3, pp. 249-260

have different starting points and primary goals, which can complicate an integrated implementation. However, they have …, goals, evolution, and integration of both approaches therefore could improve opportunities for integrated implementation and …

Persistent link: https://www.econbiz.de/10015031853

The implementation of a quality management system in the not‐for‐profit sector

White, G.R.T.; Samson, P.; Rowland‐Jones, R.; Thomas, A.J. - In: The TQM Journal 21 (2009) 3, pp. 273-283

9001:2000 implementation in a single not‐for‐profit SME. The paper identifies the process by which the organisation …‐for‐profit company provides an effective framework for similar companies to follow suit. Further analysis of ISO 900:2000 implementation …

Persistent link: https://www.econbiz.de/10015031855

Probabilistic expert systems for managing information to improve services

Renzi, M.F.; Vicard, P.; Guglielmetti, R.; Musella, F. - In: The TQM Journal 21 (2009) 4, pp. 429-442

Purpose – The purpose of this paper is to propose the use of probabilistic expert systems (PES), as a tool for managing complex multivariate and highly structured information. The aim of this paper is to verify PES' effective potentiality in quality management. Design/methodology/approach –...

Persistent link: https://www.econbiz.de/10015031866