Online service marketplaces allow service buyers to post their project requests and service providers to bid for them. In order to reduce the transactional risks, marketplaces typically track and publish previous seller performance. By analyzing a detailed transactional dataset with more than...

Social media are at the center of countless debates on polarization, misinformation, and even the state of democracy in various parts of the world. An essential feature of social media is the ranking algorithm that determines how content is presented to the users. This paper studies the dynamic...

We study peer influence in an online social network on a platform where consumers purchase music albums. They can follow their peers and become informed about their consumption choices. In particular, we are interested in how this affects consumers’ exploration of new music that exhibits...

As much as forty percent of social media users have been harassed online, but there is scarce causal evidence of how toxic content impacts user engagement and whether it is contagious. In a pre-registered field experiment, we recruited participants to install a browser extension, and randomly...

This Article considers the spillover effects of trademarks - in particular, brand spillovers, which occur when consumer interest in a trademark increases the profits of third parties who do not own the trademark. Using techniques such as loss leaders and shelf space adjacency, retailers...

The aim of this paper is to study the empirical phenomenon of rating bubbles, i.e. clustering on extremely positive values in e-commerce platforms and rating web sites. By means of a field experiment that exogenously manipulates prior ratings for a hotel in an important Italian tourism...

Spanish Abstract: Los gobiernos se enfrentan a una gran presión desde todas las direcciones: las restricciones presupuestarias, las expectativas de los ciudadanos, las tendencias demográficas, la competencia local – por nombrar algunos. El gobierno electrónico es considerado una herramienta...

Business scholars and thought leaders suggest that increased reliance on digital sources (e.g., blogs, social media, and online forums) exhibited by the emerging millennial workforce may affect procurement decisions. These arguments contend with research that indicates that organizational buyers...

Markets run on information. Buyers make decisions by relying on information about the products available, and sellers decide what to produce based on information about what buyers want. But the ways in which this market information is acquired has changed, as consumers increasingly turn to...

The construction of the information society must be complemented with pro-poor vision and policies. For this reason, this paper defines the concept of information and communication poverty, introduces the criteria of poverty line location for its identification, and suggests computation for the...