We provide an empirical and theoretical assessment of the value of information sharing in a two-stage supply chain. The value of downstream sales information to the upstream firm stems from improving upstream order fulfillment forecast accuracy. Such an improvement can lead to lower safety stock...

In the digital age, buyers rely heavily on online review information. Our paper studies buyers' strategic behaviors when leaving reviews in a business-to-business (B2B) context. In particular, we explore whether they are less likely to write a review when a supplier's transaction volume...

Many online retailers provide real-time inventory availability information. Customers can learn from the inventory level and update their beliefs about product quality. Thus, consumer purchasing behavior may be impacted by the availability information. Based on a unique setting from Amazon...

While the value of using social media information has been established in multiple business contexts, the field of operations and supply chain management has not yet explored the possibilities it offers in improving firms' operational decisions. This paper attempts to do that by empirically...

We use the adoption of electronic shelf labels (ESLs) by an international grocery retailer in 2015 to identify the effects of physical menu costs (i.e., labor and material costs of price adjustment) on retail performance. We find that the installation of ESLs increased gross margins...