This study examines how changes in digital social visibility (or conversely, anonymity) can affect the characteristics of user-generated content (volume and linguistic features). We consider natural experiments at two leading online review websites (Yelp.com and TripAdvisor.com), wherein each...

Platforms that depend on user-generated content spend a great deal of effort crafting policies and mechanisms that can yield a steady stream of engaging content. In this work, we consider the effects of awards offered by peers, a feature that many platforms provide to enable users to recognize...

One key objective of matching platforms is to facilitate market clearing. When the supply and demand for services are unbalanced, congestion issues arise. Specifically, when workers can apply for unlimited employers/jobs with negligible application costs, employers may face excessive...

Many online or local data sources provide powerful querying mechanismsbut limited ranking capabilities. For instance, PubMed allows users tosubmit highly expressive Boolean keyword queries, but ranks the queryresults by date only. However, a user would typically prefer a rankingby relevance,...

Many online or local data sources provide powerful querying mechanisms but limited ranking capabilities. For instance, PubMed allows users to submit highly expressive Boolean keyword queries, but ranks the query results by date only. However, a user would typically prefer a ranking by relevance,...

Large Language Models (LLMs) such as ChatGPT and Bard have been widely recognized as one of the fastest-growing technologies in history. They have gained considerable attention in the news due to their potential to cause significant transformation in various industries, particularly in...

Digital platforms facilitate the flow of information and the execution of transactions. This study investigates the impact of signals from platform-provided online information regarding search and experience attributes of products on the prices of their offline transactions. We situate our...