Retailers procure inventory by placing purchase orders (POs) with suppliers. POs specify product price, quantity, quality, delivery times, and other aspects of the fulfillment process, such as carton labeling requirements and packaging formats. When servicing an order, a supplier may fail to...

Practitioners and researchers describe inventory service level with metrics that communicate the likelihood of demand fulfillment without considering the on-going capabilities of the supplier, e.g., in-stock and _ll rate. We develop a method for measuring inventory service level that...

To set inventory service levels, suppliers must understand how changes in inventory service level affect demand. We build on prior research, which uses analytical models and laboratory experiments to study the impact of a supplier's service level on demand from retailers, by testing this...