Innovation can be a source of competitive advantage for companies, either through the improvement of methods and … techniques capable of generating new products or services, or perfecting existing ones. Along these lines, it is particularly … important to measure innovation and discuss the results associated therewith. The aim of this research is to address each of the …

From the resource-based view to dynamic capabilities -- Dynamic capabilities for service innovation -- Introducing data …-driven service innovation -- Identifying actors and challenges -- Exploring actor roles and capabilities -- Towards a dynamic … capability framework for data-driven service innovation. . …

Organisation and its Environment Cases -- Public-Private Innovation Network in Knowledge Intensive Services: Co-production or … Increase Productivity and Performance -- Innovation Perspectives of a Personal Financial Services Call Centre -- Introduction … -- Using Virtual World Technology to Deliver Educational Services -- Partnering for Technology-led Innovation to Deliver …

As economies in developed and developing countries are increasingly driven by services, the introduction of new … services to satisfy customers and improve firm value is becoming a critical issue for managers in both services- and goods …-dominant firms. However, prior research on innovation has primarily focused on goods, leaving open important research questions …

services. In addition, the Schumpeterian descriptions of the nature of the innovation cases should be modified and supplemented …In his pioneering writings, Schumpeter identified five different types (cases) of innovation, which in modern terms are … product, process, market, input and organisational innovations. This paper discusses the applicability of these innovation …