Social software applications such as wikis, blogs or social networks are being increasingly applied in firms. These applications can be used for external communication as well as knowledge management enabling firms to access internal and external knowledge. Firms can optimize customer...

Social Network Siteshas allowed people to communicate, share, collaborate and publish information. Over the past few years, the availability and usage social network sites has emerged substantially and has led to a shift in cultural, allowing people to connect and collaborate in ways that were...

The notable contribution of small and medium enterprises (SMEs) in the development of socio-economics has been very encouraging in terms of its GDP contribution and employment creation. Both developed and developing countries are living testimonies of the contributions by SMEs. The primary aim...