Word-of-mouth (WOM) in the form of online customer reviews has received considerable attention by practitioners and academics. Prior literature has focused more on the understanding of the phenomenon using the frequency or overall rating/valence information of WOM, while questions on how firms...

Previous literature on WOM has consistent findings on the positive and significant effect of WOM volume on product sales, but literature on WOM valence has been mixed. In this study, we explain the reason for the mixed effect of WOM valence on product sales by considering heterogeneous...

Purpose – Previous literature on WOM has consistent findings on the positive and significant effect of WOM volume on product sales, but the literature on WOM valence has been mixed. In this study, the authors aim to explain the reason for the mixed effect of WOM valence on product sales by...

Purpose: This study aims to identify the intention to purchase Halal food products amongst non-Muslim consumers in Malaysia, moderated by the acculturation effect. Design/methodology/approach: A structured close-ended questionnaire was used to gather data through the random distribution of 397...