Background: A call centre usually represents the first contact of a customer with a given company. Therefore, the quality of its service is of key importance. An essential factor of the call centre optimization is the determination of the proper number of operators considering the selected...

How to improve transportation service quality and thus attract more passengers to use public transportation systems is an important concern for city governments around the world. In this study, we propose a novel information fusion model that addresses the dependent relationships among the...

Using a primary dataset from an experimental survey in eight European cities, this study identified the key determinants of satisfaction with individual trip stages as well as overall journey experience for different travel modes and traveler groups. Multivariate statistical analyses were used...

This study analytically compares the performance of ex ante price-cap airport regulation vs. ex post light-handed airport regulation in the presence of demand uncertainty. Our modeling results suggest that light-handed regulation is a promising method which may lead to higher welfare than...

Student satisfaction is considered an important factor in terms of quality in competitive educational arena and education is taking a vital role in national development. Further, private education is thriving and improving service quality becomes competitive in educational environment, for there...

Beginning in 2003, Turkey initiated a series of reforms under the Health Transformation Program (HTP) that over the past decade have led to the achievement of universal health coverage (UHC). The progress of Turkey?s health system has few ? if any ? parallels in scope and speed. Before the...

Competition is becoming increasingly intense among service organizations, and one of the most profitable service sectors of Malaysia is the higher education sector. This stiff competition requires tertiary institutions to satisfy their clients. Hence, measuring students’ satisfaction becomes...

Verification in results-based financing (RBF) mechanisms is one of the key differentiators between it and related health financing structures such as social health insurance. Verifying that providers have achieved reported performance in RBF mechanisms is considered a crucial part of program...

Afghanistan suffers from poverty and low human development aggravated by 23 years of conflict. In 2012, the population was 29 million and per capita income US $268. Economic growth was estimated at 3.6 percent in 2013, down from 14.4 percent in 2012. The transition led to investor and consumer...

Целью статьи являются исследование влияния маркетинга отношений на корпоративный имидж и качество обслуживания в туристических предприятиях и изучение...