The vast majority of patients clearly benefit from modern health care. However, the rate of injury and death inadvertently caused by medical treatment remains too high, and exacts enormous human and financial costs. Organisational change is not solely a technological issue however, and the...

Using a combination of theoretical discussion and real-world case studies, this book analyses the use of robotics, artificial intelligence and services automation (RAISA) within the travel, tourism and hospitality industries. Divided into two sections, the book first concentrates on the...