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Why customers intend to use express delivery services

Setiyawati, Sri; Haryanto, Budhi - In: Inventi impact: supply chain & logistics (2017) 2, pp. 69-94

Persistent link: https://www.econbiz.de/10011754169

Whose Choice Is It? The Role of Attitude in Determining Customer's Intention to Use the Courier

Setiyawati, Sri - 2016

Numerous researchers have centered their attention on attitude towards an intention to use services, but only a few have focused on attitude towards customer's intention to use the courier. This paper aims to better understand the product quality, price reasonableness as well as a brand image...

Persistent link: https://www.econbiz.de/10012978982

Exploring the effects of service quality, shipping cost, brand and attitude on consumer’s intentionto choose express courier services in e-commerce

Muljono, Wiryanta; Setiyawati, Sri - In: Journal of marketing and consumer behaviour in emerging … (2019) 1, pp. 42-57

The growth of e-commerce has highlighted the importance of express courier service (ECS). We empirically study consumer's choice of ECS in purchasing goods online. This research aims to examine the effect of service quality (SQ), shipping cost, brand, and attitude towards customers' intention to...

Persistent link: https://www.econbiz.de/10012199086

Digital economy : the main power for digital industry in Indonesia

Muljono, Wiryanta; Setiyawati, Sri - In: International journal of trade and global markets 15 (2022) 4, pp. 423-444

Persistent link: https://www.econbiz.de/10013483173

Moderating role of transformational leadership in the relationship between work conflict and employee performance

Haryanto, Budhi; Suprapti, Anastasia Riani; Taufik, Asep; … - In: Cogent business & management 9 (2022) 1, pp. 1-27

This study aims to test the role of transformational leadership in moderating the relationship between work conflict and employee performance at Railway Company. The sample in this survey is 150 employees of a railway company's operations management center selected using a non-random sampling...

Persistent link: https://www.econbiz.de/10014433815

Relationship between abusive supervision and performance : the role of gender

Haryanto, Budhi; Cahyono, Edi - In: European research studies 22 (2019) 3, pp. 305-311

Persistent link: https://www.econbiz.de/10012286124

The role of gender in the relationship between abusive supervision and employee's organisational citizenship behaviour in Indonesia

Cahyono, Edi; Haryono, Tulus; Haryanto, Budhi; Harsono, Mugi - In: International journal of trade and global markets 13 (2020) 3, pp. 311-322

Persistent link: https://www.econbiz.de/10012287060

The role of culture adoption in moderating the influence of country image, corporate image, brand image on brand attitude and purchase intention toward foreign brands

Haryanto, Budhi; Gunawan, Joseph Aditya Pandu; Fenitra, … - In: International journal of business performance and … 13 (2022) 1, pp. 89-108

Persistent link: https://www.econbiz.de/10013198532

Exploring the effects of service quality, shipping cost, brand and attitude on consumer's intentionto choose express courier services in e-commerce

Muljono, Wiryanta; Setiyawati, Sri - In: Journal of Marketing and Consumer Behaviour in Emerging … (2019) 1, pp. 42-57

Persistent link: https://www.econbiz.de/10015207160

Moderating role of transformational leadership in the relationship between work conflict and employee performance

Haryanto, Budhi; Suprapti, Anastasia Riani; Taufik, Asep; … - In: Cogent Business & Management 9 (2022) 1, pp. 1-27

Persistent link: https://www.econbiz.de/10014505457