This paper identifies the extent to which front‐line managers in the hospitality, retail and banking sectors perceive … managers in the service sector generally have a range of perceptions about activities, with some regarded as pleasant and … part of senior managers and researchers may help to avoid certain problems and strengthen staff motivation. The present …

Broadly categorises hotel managers. Uses lessons learnt by managing hotels in the Caribbean. Presents two recent models … views on key challenges that expatriate hotel managers face in the Caribbean. In conclusion, makes brief recommendations to … international hotel managers planning to work in the Caribbean.  …

In the demanding hotel industry, securing organisational commitment among managers can potentially offer dividends in … commitment. This article aims to develop understanding of organisational commitment among managers in hotels. It explores key … its main antecedents and outcomes, and then on reporting on a recent study of commitment among managers in large hotels.  …

Purpose – The purpose of this paper is to explore career strategies used by Greek hotel managers in order to advance … their careers successfully. Design/methodology/approach – Using a case study sample of 65 hotel general managers working in … that the managers use a range of different strategies in order to advance their careers. The most commonly used are in …

‐unit managers (MUMs) in a large casual dining restaurant organization. Design/methodology/approach – Case study methodology was used … managers feel with regards to doing their job or in being promoted to the next level of supervision. Research limitations …

the Club Managers Association of America. A 20‐question survey was developed for the study to identify desired … current effectiveness of club managers already in practice and comparable to the more recognized hospitality industries of …

Purpose – This paper aims to explore tacit knowledge and managers’ supervision styles in a sample of Edinburgh's Indian … restaurants. Design/methodology/approach – The paper reports a qualitative fieldwork of managers’ perceptions of their role in … contexts derived from restaurant owner‐managers directing operations. Research limitations/implications – This is an …

among hospitality managers currently working in the industry of Cyprus. Specifically, transformational, transactional and … hospitality managers in Cyprus. A number of hypotheses, reflecting the primary objective of the study, were postulated. Findings …