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Customer-driven management models for choiceless clientele? : business process reengineering in a California welfare agency
Esbenshade, Jill; Vidal, Matt; Fascilla, Gina; Ono, Mariko - In: Work, employment & society : a journal of the British … 30 (2016) 1, pp. 77-96
Persistent link: https://www.econbiz.de/10011434849
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Business process reengineering in public sector : ranking the implementation barriers
Rajabzadeh Ghatari, Ali; Shamsi, Zahra; Vedadi, Ali - In: International journal of process management and … 4 (2014) 3, pp. 324-341
Persistent link: https://www.econbiz.de/10010496489
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Business process reengineering in the public sector service supply chain : the case of the Greek archaeological resources fund
Tsogkas, Anastasios; Tsoulfas, Giannis T.; Chountalas, … - In: International journal of services and operations … 46 (2023) 2, pp. 260-283
Persistent link: https://www.econbiz.de/10014430305
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Business process reengineering in UAE public sector: a town planning case study
Hesson, Mihyar; Al-Ameed, Hayder; Samaka, Muhammad - In: Business process management journal 13 (2007) 3, pp. 348-378
Persistent link: https://www.econbiz.de/10003492255
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Improving the efficiency of public administrations through business process reengineering and simulation : a case study
Rinaldi, Marta; Montanari, Roberto; Bottani, Eleonora - In: Business process management journal 21 (2015) 2, pp. 419-462
Persistent link: https://www.econbiz.de/10011301216
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A challenging success : a process audit perspective on change
Parkes, Alison; Davern, Michael E. - In: Business process management journal 17 (2011) 6, pp. 876-897
Persistent link: https://www.econbiz.de/10009408687
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The impact of using an ERP system on organizational processes and individual working behaviour in the public sector : a case study
Spano, Alessandro; Bello, Benedetta - In: Management public durable : dialogue autour de la …, (pp. 93-111). 2013
Persistent link: https://www.econbiz.de/10010202982
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Knowledge-intensive process management : a case study from the public sector
Manfreda, Anton; Buh, Brina; Indihar Štemberger, Mojca - In: Baltic journal of management 10 (2015) 4, pp. 456-477
Persistent link: https://www.econbiz.de/10011497058
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A framework for leading change in the UAE public sector
Asaad Bin Taher, Nader; Krotov, Vlad; Silva, Leiser - In: International journal of organizational analysis 23 (2015) 3, pp. 348-363
Persistent link: https://www.econbiz.de/10011403473
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The resurgence of business process re-engineering in public sector transformation efforts : exploring the systemic challenges and unintended consequences
Weerakkody, Vishanth; Janssen, Marijn; El-Haddadeh, Ramzi - In: Information systems and e-business management : ISeB 19 (2021) 3, pp. 993-1014
Persistent link: https://www.econbiz.de/10012703194