operating and transaction income, and XYZ studies the frequency and regularity of transactions conducted by bank customers. The … implementation of ABC and XYZ analysis as well as other methodological approaches allow to monitor the dynamics of a bank's client … portfolio quality as quickly and effortlessly as possible. Analytical mechanisms for determining the quality of the bank …

reputation. Based on the findings, bank management tends to consider to integrate the product quality, service quality, and … evaluation tool for the government and Islamic bank management to strengthen the country's economy. …

Service quality and customer satisfaction are parts of factors that influence customer loyalty to bank services. Both … influenced their loyalty to the bank; and (3) examine simultaneous effects of service quality and customer satisfaction on … customer loyalty. This study used a survey research design, and respondents were selected purposively from a population of Bank …