Court systems, government agencies, private businesses, mediators, and arbitrators are feeling tremendous pressure to provide online dispute resolution (ODR) systems because of the COVID-19 pandemic. As they rush to design and implement ODR systems, however, it is critical that everyone makes...

It remains unknown whether personalized recommendations increase or decrease the diversity of content people consume. We present results from a randomized field experiment on Spotify testing the effect of personalized recommendations on consumption diversity. In the experiment, both control and...

Companies today increasingly say that they seek to engage in the "ethical" use of AI and advanced analytics. On one level, this makes sense. Along with their benefits, these technologies pose threats that traditional privacy law is ill-suited to address. To protect consumers and their own...

The article explores the conduct of strategic sessions with organizations whose task is elaboration of a development project (transformation). A detailed description is given of the stages that must be handled by the session participants, i.e. employees of the organization itself and the session...

Aim/purpose - Creativity and innovation are crucial for attaining a competitive advantage for organizations. However, dynamic changes in the environment, like the ones induced by the COVID-19 pandemic, and also other developments force scholars and practitioners to critically assess solutions...

We conduct a series of semi-structured interviews with controllers and chief accounting officers from large public and private companies—over half are Fortune 500—to identify the current issues faced by the controllership function. We map these issues into the Institute of Management...

A number of articles are increasingly raising awareness on the different uses of artificial intelligence (AI) technologies for customers and businesses. Many authors discuss about their benefits and possible challenges. However, for the time being, there is still limited research focused on AI...

Digital transformation often arises from the distribution of tasks among interdisciplinary teams of experts. One important factor that determines the success of digital transformation relates to an organization’s ability to innovate in an agile manner. In this article, we identify key drivers...

Objective: The study aimed to map the stock of knowledge on organizational identity in a digital environment. Research Design & Methods: We systematically reviewed the literature to map the current research landscape and identify gaps that need to be addressed to better understand how...

The present paper aims to assess both the direct as well as the indirect effects of internal enablers on internal integration and business performance in the supply chain. A full managerial comprehension of the connection between supply chain integration (SCI) and business performance is missing...