This article presents a survey on the critics to the Balanced Scorecard (BSC) implementation in private organizations and the opinion of Brazilian executives from three different enterprises about these critics. As for Kaplan and Norton (1997) proposal, some outlines were not followed by the...

This paper’s main objective is to introduce a Balanced Scorecard Model (BSC) which fits Saudi Arabia’s higher education institutions. We used questionnaires to obtain the opinions of respondents of public and private Saudi universities on the suggested key performance indicators (KPIs)...

This paper presents a critical review of the relevant literature on managerialism and performance management in higher education. Afterwards, it features an inductive research that involved semi structured interview sessions with academic members of staff. The interpretative study relied on the...

The performance measurement is important aspect within the higher education system in Sri Lanka and all over the world. When considering education, quality of educational service and stakeholder satisfaction can be taken as more important. Most of the performance measurement systems fail to...

The evaluation and continuous improvement of the quality of teaching and learning in higher education is an issue of sustained concern. The Quality Assurance (QA) system in Sri Lanka is to ensure quality, continuous development and efficient performance of Sri Lankan higher education...

This paper provides systematic research-based evidence on the usage of the Balanced Scorecard (BSC) concept in Sri Lankan Universities. This typology ranges from the BSC's origin as a multidimensional framework for strategic performance measurement that combines financial and non-financial...