Despite the large body of literature, researchers have not achieved consensus on the effect of ISO 9000. Reviewing recent contributions, this paper aims to properly describe the state-of-the-art of current academic research on the impact of ISO 9000 certification. On this basis, the paper...

Many product innovation studies have described key determinants that should lead to successful incremental product innovation. Despite numerous studies suggesting how incremental product innovation should be successfully undertaken, many firms still struggle with this type of innovation. In this...

My study is framed against the backdrop of increasingly stringent environmental demands on the pulp and paper industry to reduce water and air pollution, and the changing global market conditions. I first present an observation-based analysis conducted by visiting selected paper mills in...

The intensive development of global markets correlated with the modern consumer’s demands led to a new complex approach concerning the food sector and its’ main determinants. Old market theories that describe the food market mechanisms as a simple three point process: “to produce – to...

In the modern workplace, it is increasingly common for workers to concurrently attend to tasks across multiple physical locations. However, frequent site switching can lead to increased setup and overhead costs. Specifically, workers expend significant time and cognitive effort getting...

Rewards for better quality, penalties for poorer quality, and the type of inspection policy are among the most common quality-related provisions of supply chain contracts. In this paper, we examine the effect of rewards, penalities, and inspection policies on the behaviour of an expected cost...

It is becoming more important to accurately measure the level of quality in services and especially automobile related services such as after sales service. This study aims to generate a survey to measure the service quality in automobile aftersales services, eventually to be called...