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Asher, Mike - In: The TQM Magazine 1 (1989) 2

Asserts that to maintain the competitive edge, organisations must move quickly to identify and then meet customer satisfaction. Examines methods of identifying customer satisfaction, measuring and using the results to improve the quality of products and services. Sees customer satisfaction as...

Persistent link: https://www.econbiz.de/10015033772

KLM Strives for Customer Satisfaction

van Borrendam, Andre - In: The TQM Magazine 1 (1989) 2

satisfied customers. Discusses the problem of measurement. Contends that one measure of the importance the company places on …

Persistent link: https://www.econbiz.de/10015033775

Driving Home Improvement

Albitz, Lisa - In: The TQM Magazine 2 (1990) 6

Discusses the requirements for building and implementing a quality measurement system. Contends it is essential that … management understands the benefits of both measurement in general and quality measures in detail. Asserts that quality measures … organization is operating. Discusses a number of measurement models. Concludes that reviewing quality measures in a methodological …

Persistent link: https://www.econbiz.de/10015033831

A measure of success

Williams, Melanie - In: The TQM Magazine 5 (1993) 3

measurement is even necessary. Describes the attitudes of some companies towards the evaluation of these concepts. Concludes by …

Persistent link: https://www.econbiz.de/10015033857

Financial Difficulties

Davies, Paul - In: The TQM Magazine 5 (1993) 4

Discusses how, when it comes to finding ways of managing the interface between quality improvement and the financial accounts, difficulties often emerge. Examines the different ways in which financial and quality objectives can appear to conflict. Focuses on project based and business...

Persistent link: https://www.econbiz.de/10015033863

Editorial: Winners All Round

In: The TQM Magazine 5 (1993) 5

major interrelated areas: management style; communication; alternative customer/supplier; measurement, with “win …

Persistent link: https://www.econbiz.de/10015033880

Responsible innovation assessment tools: a systematic review and research agenda

Guimarães, Cristina; Amorim, Vasco; Almeida, Fernando - In: Technological Sustainability 2 (2022) 2, pp. 206-223

Purpose Responsible innovation assessment tools (RIATs) are key instruments that can help organizations, associations and individuals measure responsible innovation. Accordingly, this study aims to review the current status of research on responsible innovation and, in particular, of studies...

Persistent link: https://www.econbiz.de/10015028293

The measurement of the implementation of TQM in Anglian Water Services, directorate of engineering

Burgess, Philip A.; Reavill, Lawrence R.P. - In: Training for Quality 4 (1996) 2, pp. 40-43

to the measurement of the effectiveness of TQM is required not only to investigate and measure the “harder issues” such …

Persistent link: https://www.econbiz.de/10015028355

Diagnosing and measuring learning organizations

Moilanen, Raili - In: The Learning Organization 12 (2005) 1, pp. 71-89

. Originality/value – Developing a measurement instrument for learning organizations, administering it in practice, and analysing …

Persistent link: https://www.econbiz.de/10015030174

Four factors of transformational leadership behavior

Kent, Thomas W.; Crotts, John C.; Azziz, Abdul - In: Leadership & Organization Development Journal 22 (2001) 5, pp. 221-229

Leadership behaviors, as described by several authors, were factor analyzed. This resulted in four different types of behaviors demonstrated by leaders who were rated by their “followers”. The four types of behaviors are reviewed and discussed in light of the factor analysis study....

Persistent link: https://www.econbiz.de/10014922721