The challenge and the opportunity -- History of performance improvement -- Evidence-based medicine and value purchasing -- Use of technology in healthcare delivery -- Strategy and the balanced scorecard -- Project management -- Tools for problem solving and decision Making -- Healthcare...

Purpose: As a way of alleviating nursing workforce shortages, health care managers are employing two types of workforce flexibility: supplemental staffing and floating among units. In this paper, the authors investigate the moderating effects of two critical situational variables – namely,...