The purpose of this paper is to examine the extent to which total quality management (TQM) practices have been implemented in Indian service industries. The research reports the findings of an empirical study conducted with a sample of 172 top and middle managers in Indian service industries....

Total quality management (TQM) and information technology (IT) have become essential features of Indian information and communication technology (ICT) organizations and are applied together for improving competitiveness and improved business performance. Hence, there is a need to study which TQM...

Traceability in food-supply chains is an emerging issue due to increased awareness of consumers about food safety and the nature of food-supply chains that have become globalized. To implement traceability, there is a need to understand the variables and their inter-relationships that impact...

The purpose of this paper is to examine the extent to which Total Quality Management (TQM) practices have been implemented in Indian service industries. A self-structured instrument was used to collect data from four different service industries, viz., healthcare, banking, hospitality and...

Total Quality Management (TQM) is a managerial approach that improves the competitiveness of the industry meanwhile Information technology (IT) was introduced with TQM for handling the technical issues which is supported by quality experts for fulfilling the customers' requirement. Present paper...

After second world war, most of the countries in the world had to face the problem of industrial development. Japan was worst hit and the industrial units in Japan were going from bad to worse and it was necessary for Japan to put their shattered economy back to the rails. To do so modern...

This research intends to address variables that would facilitate the migration to m-government model in a developing economy experiencing a very high growth and adoption of mobile communication technology. By conducting an exhaustive literature review and brainstorming sessions with experts, 13...