While the value of using social media information has been established in multiple business contexts, the field of operations and supply chain management has not yet explored the possibilities it offers in improving firms' operational decisions. This paper attempts to do that by empirically...

Online retailers are facing an increasing variety of product choices and diversified consumer decision journeys. To improve many operations decisions for online retailers, such as demand forecasting and price management, an important first step is to achieve a realistic understanding of the...

Recent research has found widespread discrimination by hosts against guests of certain races in online marketplaces. In this paper, we explore ways to reduce such discrimination using online reputation systems. We conduct four randomized field experiments among 1,801 hosts on Airbnb by creating...

This study on the implementation efficiency of the HIV/AIDS national response in Colombia seeks to examine how it has been implemented-whether it has been done according to the available evidence about the epidemic and as the response was originally planned. The study approaches three specific...

This paper describes the impression data and corresponding user, creator, and music content card data from NetEase Cloud Music. This data set is collectively supplied by the Revenue Management and Pricing (RMP) Section of INFORMS and NetEase Cloud Music to support data-driven research in...

Problem Definition: This paper studies the multifaceted impact of loan programs initiated by a retail platform to its sellers on these sellers' operational and financing decisions, profits of the sellers and the platform, as well as consumer welfare.Academic/Practical Relevance:Many small and...

We compare the performance of two approaches for finding the optimal set of products to display to customers landing on Alibaba's two online marketplaces, Tmall and Taobao. Both approaches were placed online simultaneously and tested on real customers for one week. The first approach we test is...

We study the value of short-lived and experiential-oriented pop-up stores, a popular type of omni-channel retail strategy, on both retailers that participate in pop-up store events and retailing platforms that host these retailers. We conducted a large-scale randomized field experiment with...

Problem description: A recent trend in personnel operations is to reduce hierarchy and allow employee teams to self-manage tasks, responsibilities, and rewards. Yet we know little about how this arrangement relates to worker productivity and fairness.Academic/Practical relevance: We provide the...