This case study is a review of knowledge management practices at Tata Consultancy Services – an increasingly global IT consulting firm headquartered in Mumbai – which has enabled it to meet ambitious growth targets over the past 5 years. The case also narrates some of the continuing...

A common phenomena in modern recommendation systems is the use of feedback from one user to infer the ‘value’ of an item to other users. This results in an exploration vs. exploitation trade-off, in which items of possibly low value have to be presented to users in order to ascertain their...

The performance of multimodal mobility systems relies on the seamless integration of conventional mass transit services and the advent of Mobility-on-Demand (MoD) services. Prior work is limited to individually improving various transport networks' operations or linking a new mode to an existing...

Recent years have witnessed the rise of many successful e-commerce marketplaces like the Amazon marketplace, Uber, AirBnB, and Upwork, where a central platform mediates economic transactions between buyers and sellers. A common feature of many of these two-sided marketplaces is that the platform...

Non-monetary mechanisms for repeated allocation and decision-making are gaining widespread use in many real-world settings. Our aim in this work is to study the performance and incentive properties of simple mechanisms based on artificial currencies in such settings.To this end, we make the...

Collusion has long been the Achilles heel of mechanism design, as most results break down when participating agents can collude. The issue is more severe when monetary transfers (bribes) between agents are feasible, wherein it is known that truthful revelation and efficient allocation are...