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Customers' Demographic Profile and Satisfaction in E-Banking Services : A Study of Indian Banks
Kumbhar, Vijay M. - 2012
The present study focuses on demographic profile of the customers and its relationship with perception of service quality, service value and overall satisfaction in e-banking. Required data was collected through survey of the customer (N= 190) of Indian public and private sector banks in Satara...
Persistent link: https://www.econbiz.de/10013113349
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Relationship between internet banking service quality, e-customer satisfaction, and loyalty : a comparative study of India and Pakistan
Patel, Ritesh Jayantibhai; Mishra, Anand Kumar; … - In: Journal of central banking theory and practice 13 (2024) 2, pp. 213-228
more on the internet banking services for customer loyalty. The study found overall significant relationship in both India …
Persistent link: https://www.econbiz.de/10014581569
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Comparative Analysis of Customer Satisfaction of ATM Services Provided by Public and Private Sector Banks in India
Pahwa, Manvinder Singh - 2014
The significance of banking in any economy can never be overlooked. These banks provide a flow to the money which is the life blood of any economy. Banking Revolution through ATMs has made banks available in almost all the streets of the country by both public as well as private sector banks....
Persistent link: https://www.econbiz.de/10013053462
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Digital doorstep banking : female banking agents lead digital financial inclusion through the pandemic and beyond
Pinto, Alreena Renita; Arora, Amit - 2021
This paper discusses the business correspondent (BC)-agent banking model in India against the backdrop of community … potential to address the gender gap in financial inclusion. In recent years, India has made significant progress toward … women remained registered inactive users. The World Banksupported rural livelihood programs in India have been instrumental …
Persistent link: https://www.econbiz.de/10012627087
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A Comparison of Indian Public and Private Sector Banks Based on Banking Service Quality Model
Dash, Mihir - 2012
Indian banks are amongst the most technologically advanced in the world, with vast networks of branches empowered by strong banking systems, and their product and channel distribution capabilities are on par with those of the leading banks in the world. The Indian banking system was heavily...
Persistent link: https://www.econbiz.de/10013096430
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Customer satisfaction and switching intentions of banking services end-users in Montenegro
Jovović, Milorad; Mišnić, Nikola; Pejović, Bojan; … - In: Journal of central banking theory and practice 12 (2023) 1, pp. 45-56
Numerous research studies of the various companies' business practices indicate a strong relationship between customer satisfaction, as an overall positive response generated after the use of the specific product or service, and their intention to continue using the products/services of the...
Persistent link: https://www.econbiz.de/10014312309
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Quality Management of Internet Banking Services
Sahut, Jean-Michel - 2014
Quality Function Deployment (QFD) is a product and service design technique primarily oriented to deliver the ‘voice of the customer' throughout every single planning and design activity. QFD was successfully applied in almost every manufacturing industry, methodologically adapted and employed...
Persistent link: https://www.econbiz.de/10013068635
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Behavioural Intention of Commercial Banks' Customers Towards Financial Technology Services
Submitter, GATR Journals; Peong, Kwee Kim; Peong, Kwee Peng - 2021
Objective - The objective of this study is to determine the process that takes place in the employment of financial technology in the financial services industry. It is of utmost important that FinTech firms and commercial banks understand the predictors that can influence their consumers'...
Persistent link: https://www.econbiz.de/10013223164
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Bank Customers’ Annotations Regarding Banking Services
Singhal, Parmod Kumar - 2020
The banking services play an important role in the development of the country as increase in the banking services led overall growth of the economy. Generally customers have different opinion about the banking services offered by their banks. In this study the T-test, Mean, Standard deviation...
Persistent link: https://www.econbiz.de/10012828271
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Payment Banks : Digital Revolution in Indian Banking System
Mehta, Dr. Neha - 2020
Digital revolution in India has brought paradigm shift in the banking system and financial transactions due to online …
Persistent link: https://www.econbiz.de/10012827980