This research explores bank and corporate customer views on customer satisfaction with interpersonal and internet channels in Thailand, and examines the concept of integration to blend the two channels rather than operating them as separate alternatives. Qualitative in-depth interviews were...

Many firms in developing countries tend to depend heavily on the technology transferor for the planning and implementation of buying new technology transferring it into their plant. Such a dependency often has far-reaching consequences on the buyer's business success. This paper examines...

This research explores bank and corporate customer views on customer satisfaction with interpersonal and Internet channels within the banking sector in Thailand, and examines the concept of integration to blend the two channels rather than operating them as separate alternatives. Qualitative...

Validating business benefits of Enterprise Resource Planning (ERP) became more challenging with extensions to the internet. We develop a scale to measure business benefits of the extended ERP system that includes external stakeholders' perspectives. A questionnaire survey in ten leading ERP...

Based on a review of the literature of new technology-based firms, this study developed a strategic management framework for service and market development of entrepreneurial software firms (ESFs) by integrating business with technology strategies. Testing the strategic management framework in a...

Purpose – This paper aims to investigate the effect of several valuable resources (organizational reputation, human resource management (HRM) practices, networks, and vertical integration in production) in explaining the performance of rice-milling firms in Thailand....