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Customer experience quality in omni-channel banking : identifying the factors affecting customer experience in the Indian context
Chauhan, Prashant; Sarabhai, Samar - In: International journal of management concepts and … 12 (2019) 2, pp. 222-238
Persistent link: https://www.econbiz.de/10012105452
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A study on factors affecting intention of choosing internet banking and intention of continuity
Chang Ok, Jin; Park, Sang-Bum - In: International journal of economics and finance 10 (2018) 12, pp. 54-66
Persistent link: https://www.econbiz.de/10011961083
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The effects of e-banking quality on customers' trust-satisfaction and commitment : a field study on users of Jordanian banks
Alawneh, Ali Ahmad - In: International journal of intelligent enterprise : IJIE 4 (2017) 1/2, pp. 36-45
Persistent link: https://www.econbiz.de/10011858846
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Rural customers' awareness towards upgraded services of commercial banks in Virudhunagar District, Tamil Nadu, India
Gandhi, M. Rajeev; Pandian, S. Kulothunga - In: Global journal of business management : GJBM 11 (2017) 2, pp. 47-56
Persistent link: https://www.econbiz.de/10011859907
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Mobile banking : a trade-off between mobile technology and service for consumers' behavioural intention
Shareef, Mahmud Akhter; Dutta, Shantanu; Dwivedi, … - In: The marketing review 17 (2017) 4, pp. 427-449
Persistent link: https://www.econbiz.de/10011861377
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Incentive under market system along with informational symmetry to boost up customer attitude toward self-service banking : a proposal
Rahman, Akim M. - In: International journal of economics and business research 14 (2017) 3/4, pp. 312-331
Persistent link: https://www.econbiz.de/10011861950
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Consumer initial trust toward internet-only banks in France
Kaabachi, Souheila; Mrad, Selima Ben; Petrescu, Maria - In: The international journal of bank marketing : IJBM 35 (2017) 6, pp. 903-924
Persistent link: https://www.econbiz.de/10011788241
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Customer-base analysis of bank through Markov model
Bhattacharjee, Dibyojyoti; Singh, Ranjit - In: Metamorphosis : a journal of management research 12 (2013) 1, pp. 79-90
Persistent link: https://www.econbiz.de/10011770683
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Interrelationships and consequential effects among technological innovation, service consistency, customer satisfaction and loyalty in banking
Obeng, Asare Yaw; Mkhize, Peter L. - In: International journal of finance & banking studies : JJFBS 6 (2017) 3, pp. 51-69
Persistent link: https://www.econbiz.de/10011765019
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An analysis of adoption pattern of alternative banking channels by Indian customers
Agarwal, Reeti; Mehrotra, Ankit - In: The IUP journal of marketing management : IJMM 16 (2017) 1, pp. 65-80
Persistent link: https://www.econbiz.de/10011751006