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Using critical incident technique (CIT) to capture the voice of the student

Douglas, Jacqueline A.; McClelland, Robert; Davies, John; … - In: The TQM Journal 21 (2009) 4, pp. 305-318

the advantages and disadvantages of both feedback methods and a comparison of the data gathered from university students … to find out what is significant to students. However, in practice, it is more likely that managers within HE will … other stakeholders. Originality/value – The paper is the first to use CIT to gather feedback from students on their …

Persistent link: https://www.econbiz.de/10015031858

Managing students' loyalty to school after graduation through relationship marketing

Osayawe Ehigie, Benjamin; Taylor, Megan - In: The TQM Journal 21 (2009) 5, pp. 502-516

satisfaction as issues of total quality management (TQM) in relationship marketing, and examines how these relate to students … college students of 18 years and above, in the USA. Standardized instruments are used for data collection. Findings – Standard … recreational/social services are the most important predictors of students' anticipated loyalty. Research limitations …

Persistent link: https://www.econbiz.de/10015031871

Responding to the student voice: a case study of a systematic improvement strategy

Sid Nair, Chenicheri; Bennett, Lorraine; Mertova, Patricie - In: The TQM Journal 22 (2010) 5, pp. 553-564

Purpose – The purpose of this paper is to highlight the importance of collecting and acting on student feedback as a key component of quality improvement in higher education. The paper seeks to outline a systematic improvement strategy adopted at a faculty level within a large university in...

Persistent link: https://www.econbiz.de/10015031919

Determinants of students’ loyalty in the Ghanaian banking industry

Narteh, Bedman - In: The TQM Journal 25 (2013) 2, pp. 153-169

Purpose – The purpose of this paper is to investigate the determinants of students’ loyalty in retail banks in Ghana … survey 624 students from five universities in Ghana. Data were analysed using exploratory factor analysis and multiple … services and perceived service quality as the determinants of students’ bank loyalty. Perceived service quality was, however …

Persistent link: https://www.econbiz.de/10015032022

Developing a scale to measure students’ perception of service quality in the Indian context

Jain, Rajani; Sahney, Sangeeta; Sinha, Gautam - In: The TQM Journal 25 (2013) 3, pp. 276-294

students of higher education, particularly technical education in India. A questionnaire consisting of 26 items was developed …

Persistent link: https://www.econbiz.de/10015032029

Student satisfaction and impact of leadership in private universities

Arif, Seema; Ilyas, Maryam; Hameed, Abdul - In: The TQM Journal 25 (2013) 4, pp. 399-416

Purpose – The purpose of this paper is to discuss the differing views of the students studying in private universities … not only could it distinguish between satisfied and dissatisfied students across seven universities, but predicted the … factors, which influence students’ perception of service quality are either related to leadership and effective planning or to …

Persistent link: https://www.econbiz.de/10015032036

Diploma research process: evaluating the service quality

Kariuki Mathenge, Edward; Wangui Kamau, Alice; Mwihaki … - In: The TQM Journal 25 (2013) 5, pp. 547-556

Purpose – The purpose of this study was to explore how diploma students enrolled in a research project paper report … students during a ten-month period spanning four semesters. Findings – Results revealed that the diploma research students …. Helping students increase not only their positive thoughts and feelings about research but also their satisfaction level can …

Persistent link: https://www.econbiz.de/10015032709

Critical issues for TQM implementation in higher education

Sirvanci, Mete B. - In: The TQM Magazine 16 (2004) 6, pp. 382-386

TQM implementation in higher education. These issues along with the role of students from a quality perspective and …

Persistent link: https://www.econbiz.de/10015033065

The influence of personality trait and demographics on financial decision making among Generation Y

Nga, Joyce K.H.; Ken Yien, Leong - In: Young Consumers 14 (2013) 3, pp. 230-243

Purpose – Financial planning is important in promoting the social well‐being of a nation. Without proper financial planning, individuals may be ill‐prepared in coping with the escalating cost of living, medical costs as well as enjoying their desired quality of life. However, financial...

Persistent link: https://www.econbiz.de/10015044699

Social aspects of alcohol consumption in Poland

Kubacki, Krzysztof; Siemieniako, Dariusz; Skinner, Heather - In: Worldwide Hospitality and Tourism Themes 1 (2009) 2, pp. 133-148

in late autumn 2007 from a group of ten university students. The research is conducted in three phases, using two … location of consumption. However, the strongest issue is the pressure experienced by students around the social consumption of …

Persistent link: https://www.econbiz.de/10015037540