This note reviews the Spanish experience with regulating the competition aspects of new mobile payment networks in the absence of formal technical standards. The saga is in two parts, as the strategy of the early movers, dominant telco Telefonica and leading bank BBVA, changed radically in...

This paper presents ten key service design features that have facilitated the rapid adoption and active use of M-PESA in Kenya. These relate to branding and messaging, ease of use, consistency of customer experience, agent monitoring, instantaneous customer registration, free deposits, ability...

Provides a formal analysis of the economic drivers for branchless banking solutions. It exposes the design trade-offs that occur at the each of the key layers of service: the retail network (transaction acquisition), payments network (transaction aggregation and routing) and account/service...

In India, the business case of the BC model is yet unclear. The main limiting factor is very low customer activity rates. Low usage is compounded by the prevalence of unduly low pricing models on the basic savings proposition, which is based on a perception that customers have low willingness to...

The Financial Sector Deepening Trust of Tanzania (FSDT) has conducted two censuses of cash outlets in Tanzania, in 2012 and again in 2014. The availability of places where one can exchange cash for transferable or storable electronic value is an essential component of financial access, and the...

Building a successful mobile money system requires a complex ecosystem of players handling a large volume of transactions. This paper identifies four principal paths to building mobile money ecosystems; makes the case that countries should adopt regulatory frameworks that allow for any or all of...

This paper reviews the growing literature that has spawned around branchless and mobile banking in developing countries over the last five years. Around 2.6 billion people in the world do not have access to formal financial services, and yet 1 billion of them have a mobile phone. Branchless...

Microfinance institutions (MFIs) are becoming more efficient. This brief sheds light on how the age of individual MFIs and the age of the industry affect efficiency improvements. On an MFI level the authors look into scale economies, cost structure, and process durations as potential efficiency...

This paper reviews the opportunities and strategic choices facing banks considering branchless banking options. Technology, and in particular the spread of real-time mobile communications networks, permits financial service providers to delegate 'last mile' cash management and customer servicing...

Technology, and in particular the spread of real-time communications networks, permits banks to delegate ‘last mile' cash management and customer servicing functions to third-party retail outlets. By making basic deposit, withdrawal, and payment functions available securely through retail...