Purpose – The purpose of this paper is to investigate the impact of three different dimensions of customer‐induced uncertainty and task uncertainty on the mix of physicians' coordination practices. Design/methodology/approach – An improvement and research project are combined resulting in...

Purpose – The purpose of this paper is to examine supply chain (SC) innovation for improving organisational performance in the healthcare industry. Design/methodology/approach – A research model is proposed which describes the impact of SC innovation, supplier cooperation, SC efficiency, and...

The advantages of Goal Programming (GP) over linear programming (LP) are discussed in the context of the healthcare industry. Decision makers must give considerable attention to the formulation of a GP model. However, long‐ and short‐term solutions must not be confused. Solutions also...

A need exists for a readily usable tool for different scheduling strategies in an Emergency Room (ER) of a hospital. An ER simulation model incorporating the major activities has been developed. The primary goals of such a tool are to assess the effectiveness of the current system and to improve...

Like many operations research models, ambulance location models suffer from lack of practical implementation by those who could benefit from them. A major obstacle to adoption of such models is the emphasis their developers place on abstract mathematical principles, which overshadow the...

Purpose – The purpose of this paper is to examine the earnings, employment and income effects of job displacement among female assistant and auxiliary nurses – two hard-hit female-dominated occupations – in Sweden during the economic crisis of the 1990s. Design/methodology/approach –...

Purpose – The purpose of this paper is to investigate whether or not traditional methods of sociodynamic profiling are useful as an analytical management approach to manage stakeholders in projects that are likely to experience high degrees of resistance to change. Design/methodology/approach...

It has been suggested that successful Supply Chain Management (SCM) requires the understanding and management of three important issues: who are the members in the supply chain; which supply chain processes link them; and. What type/level of integration do these supply chain processes require?...

Purpose The purpose of this study is to explain the need for the implementation of decentralization of Indonesia social health insurance (INA-Medicare), with particular emphasis for Aceh Province. First, it discusses the inconsistency of Act on National Social Security System (ANSSS) to the 1945...

Purpose Health care organisations implement lean six sigma (LSS) methodology to achieve improved performance in terms of cost, quality and productivity. However, the way it gets implemented differs between organisations. Hence, this paper deal with a review of case studies describing the...