de Borba, Jorge Luiz Gayotto; Magalhães, Mauricio … - In: International Journal of Retail & Distribution Management 49 (2020) 1, pp. 121-143
Purpose: Performing retailing in a complete omnichannel manner is not a simple task, and it considerably increases the complexity of supply chain management operations. This paper aimed at identifying the barriers hindering efficient management of a return channel in this type of retail....