Holma, Anne-Maria; Bask, Anu; Laakso, Antti; Andersson, Dan - In: Journal of Business & Industrial Marketing 37 (2021) 7, pp. 1530-1541
Purpose: This paper aims to develop a framework for switching a service supplier in a supply network. Design/methodology/approach: The study builds on existing literature in the field of purchasing and supply management, public procurement (PP) and the Industrial Marketing and Purchasing...