Silva, Mariana O.; Lucinda, Cláudio Ribeiro - In: Economia : revista da ANPEC 18 (2017) 1, pp. 117-128
Switching costs are a leading cause of customer lock-in in banking, reducing the extent of competition and increasing … microdata. The estimates obtained here-using bank accounting information collected on a quarterly basis from 2009 to 2011 …. Additionally, there is some evidence that much of a bank's market share is due to its continued relationships with customers over …