Chan, Stephen L. - In: Business Process Management Journal 6 (2000) 3, pp. 224-237
Information technology (IT), in its myriad forms, is having a profound and palpable impact on IT users and their environments. Proposes and expounds on a framework of the roles of IT as an initiator, a facilitator, or an enabler. Illustrates the utilization of this framework by a review of the...