Purpose: Adopting the service-ecosystem perspective, this is the first empirical study conceptualising tourism as an ecosystem. Based on the institutional theory and focusing on high-value hospitality services, it aims to unveil the components of the multilayer tourism ecosystem that enable...

Purpose: Few studies have applied count data analysis to tourist accommodation data. This study was undertaken to investigate the characteristics and to seek for the most fitting models for population total estimation in relation to tourist accommodation data. Methods: Based on the data of...

The realization of many of the United Nations (UN) sustainable development goals (SDGs) depends on bolstering the performance of service sectors and improving access to specific services in developing countries. We show that prevailing services, trade, and investment policies affect access to...

Purpose: The purpose of this paper was to examine the relationships between differentiation strategies, competitive intensity and restaurant performance. It was also to estimate the effect of interaction terms of differentiation strategies and competitive intensity on restaurant performance....

Aus gewerkschaftlicher Sicht findet Zusammenarbeit im grenzüberschreitenden Rahmen von jeher unter dem Aspekt ‚internationaler Solidarität‘ statt. Am Beispiel der gewerkschaftlichen Positionsbildung im Bereich der Dienstleistungsfreiheit untersucht der Artikel ihr Zustandekommen als einen...

Aim: The aim of the paper is to present the possibility of using Kano method by a student to assess teaching staff's quality level.Design / Research methods: The research method encompassed the analysis of the subject-specific literature and the authors' own research employing Kano...

The role of digital technologies is becoming increasingly important in our day-to-day life. Digital technologies have become part of our social life as well as business operations across different industrial and public sectors. Because of digitalization, the internet protocol and data traffic...

In this study, we analyse the size and role of the Finnish event industry by utilising both industry- and firm-level data. Furthermore, we study the impacts of the Covid-19 crisis on companies operating in the event industry. Based on our results, the event industry accounts for 1.2% of the...

In this paper we investigate the size of markups for nationally branded products sold in the U.S. retail grocery industry. Using scanner data from a large Midwestern supermarket chain, we compute several measures of upper and lower bounds on markup ratios for over 230 nationally branded products...

Current financial discourse suggests the imminence of a cashless society, a concept that arose from the global popularization of digital financial services and the development of technologies with the potential for application in financial markets. However, claims about the impending...