Manolică, Adriana; Roman, Teodora Cristina; Grasu, Ioana - In: Analele Stiintifice ale Universitatii "Alexandru Ioan … 58 (2011) november, pp. 305-313
In a more and more diverse service related economical environment the client is ambushed by lots of information regarding that particular area. The customer’s attitude towards either a certain type of service or the other comes mainly from inexact sources of information detained before having...