The aim this contribution is to propose a framework of the key concepts of a systems thinking perspective to adopt when analyzing and interpreting business as well as social phenomena. Recognizing the limits of the traditional analytical-reductionist approach, on the basis of a systems thinking,...

The aim of this paper is to propose a systems interpretation of the concept of complexity and its implications for a theoretical discussion of the concept of boundary in complex service systems. The proposal highlights the interpretative contribution of a dual perspective of observation that...

Italian Abstract: Il presente lavoro si propone di analizzare il concetto di cambiamento, le sue possibili cause, le criticità di gestione, e gli aspetti sistemici che lo caratterizzano. Il cambiamento è analizzato quale elemento fondamentale per la sopravvivenza delle imprese (intese quali...

With the aim of addressing a gap in service research on co-creation in health care, this study discusses the problem of information asymmetry in the service provider-user relationship by adopting the Viable Systems Approach. We develop a three-step interpretative framework to support the...

In a fast-changing environment, organizations face conditions of growing complexity that challenge decision-making and innovation activities, highlighting an increasing need to develop dynamic capabilities. In this scenario, our focus is on service science’s recent call for “T-shaped...

This contribution aims at investigating the dimensions of complexity in social science from both a research and a management perspective. By adopting the general interpretation schemes of the Viable Systems Approach and, in particular, the structure-system paradigm, the paper reveals a...

SOMMARIO: 3.1. Introduzione. – 3.2. Elementi metodologici utili all’interpretazione. – 3.3. Il sistema di governo dei beni culturali: strutturazione organizzativa e soggetti decisori. – 3.3.1. Altre soggettività di governo del patrimonio culturale – 3.4. Dal sistema di governo dei...

The aim of this paper is to propose a systems interpretation of the concept of complexity and its implications for a theoretical discussion of the concept of boundary in complex service systems. The proposal highlights the interpretative contribution of a dual perspective of observation that...

Purpose – The purpose of this paper is to highlight how systems thinking contributes to decision making in uncertain contexts that are characteristic of service systems. Based on the assumption that service systems face complex conditions, the paper posits that systems thinking may support the...

Purpose – The purpose of this paper is to create awareness on the need for lifting up the level of analysis in service research by focusing on systems, networks, and ecosystems to contribute to the research expansion of the traditionally narrow view of service. Design/methodology/approach –...