Asif, Muhammad; Awan, Muhammad; Khan, Muhammad; Ahmad, Niaz - In: Quality & Quantity: International Journal of Methodology 47 (2013) 4, pp. 1883-1904
Total quality management (TQM) is widely recognised as a management philosophy for improving customer satisfaction and organisational performance. However, there is no consensus over the critical success factors of TQM, in particular, in higher education (HE) and developing countries. Literature...